Support
We're a small team, and we read every message.
Tell us what's happening and we'll reply within 24 business hours. For urgent issues (e.g. a recipient can't access a magic link), include the envelope ID from your dashboard and we'll get on it sooner.
Send us a message
Most issues get resolved in a single reply.
Response targets
Our response SLA, in plain English.
We classify every inbound message and respond on a target window matched to impact. The clock starts the next business hour after we receive your email.
P1 · Urgent
Within 4 business hours
Sign link not working, signer can’t access an envelope, completed PDF missing, payment failed at checkout.
P2 · Bug
Within 24 business hours
Editor crash, dashboard count looks wrong, audit log row reads strangely, branding not picking up.
P3 · How-to / feedback
Within 2 business days
Workflow question, feature request, pricing or plan inquiry, anything not blocking your work.
Outside business hours we still read tickets nightly — we just won't reply until the next morning unless it's an active outage. Check the live indicator in the footer of every page for current system status.
Direct channels
Email a specific team.
Pick the inbox that matches your question — same response time, faster routing.